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Central Minnesota's Game of Careers

A virtual career exploration experience

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Resort Manager

Description of job: Manage the activities in hotels and other businesses that provide lodging.

Whether on vacation or traveling for business, hotel guests depend on the ability of lodging managers to ensure they have a pleasant stay. Lodging managers have a lot to do, such as inspecting guest rooms and public areas, training staff, and taking care of bookkeeping. When a plumbing disaster occurs or bad weather causes cancellations, these managers keep lodging operations running. There are different types of lodging managers: general managers oversee the work of several department managers… revenue managers focus on managing finances, including room sales and reservations… while front office managers coordinate reservations and direct front desk staff. Convention service managers represent all hotel services from accommodations and catering, to providing screens and projectors for groups organizing conferences, meetings, and special events. Managers may be on call 24/7 and may have to work evenings, weekends, or holidays. They work at lodgings ranging from hotels with 1,000 guests… to exclusive resorts… to intimate bed and breakfasts, remote country inns, urban youth hostels, and casual camps. Some lodging managers live on site. Many applicants qualify with a high school diploma and several years’ hotel work experience, but most large hotels expect applicants to have a bachelor’s degree in hospitality or hotel management. Hotels with fewer services accept applicants with an associate’s degree or certificate in hotel management or operations.

Related Careers: Supervisors of Housekeepers and Janitors, Travel Agents, Emergency Management Directors, Meeting Convention and Event Planners & Chief Executives

Sources: Minnesota CAREERwise & CareerOneStop

Typical Job ActivitiesSkills & KnowledgeAve Wage/Job OutlookEducation & Training

Typical Work Tasks
People who work in this career often:

  • Confer with organizational members to accomplish work activities.
  • Coordinate operational activities with external stakeholders.
  • Implement organizational process or policy changes.
  • Conduct employee training programs.
  • Interview employees, customers, or others to collect information.
  • Provide basic information to guests, visitors, or clients.
  • Resolve customer complaints or problems.
  • Schedule product or material transportation.
  • Hire personnel.
  • Develop operating strategies, plans, or procedures.

Typical Working Conditions

  • Having telephone conversations.
  • Using e-mail.
  • Working with a group or team.
  • The freedom to determine tasks, priorities, and goals.
  • Responsibility for outcomes and results.
  • Frequent decision-making.
  • Meeting strict deadlines.
  • Working indoors in environmentally controlled conditions.
  • Being in situations in which conflicts arise.
  • High levels of competition.

Tools & Technology used by Resort Manager

Source: Minnesota CAREERwise

Most Important Skills for Resort Managers

  • Helping Others—Actively looking for ways to help people.
  • Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Managing People—Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Negotiating—Bringing others together and trying to reconcile differences.
  • Persuading Others—Persuading others to change their minds or behavior.
  • Speaking—Talking to others to convey information effectively.
  • Writing—Communicating effectively in writing as appropriate for the needs of the audience.
  • Being Aware of Others—Being aware of others’ reactions and understanding why they react as they do.
  • Learning New Things—Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Managing Time—Managing one’s own time and the time of others.

Most Important Knowledge Areas for Resort Managers

  • Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Personnel and Human Resources—Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Sales and Marketing—Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Computers and Electronics—Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administration and Management—Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Education and Training—Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language—Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics—Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Psychology—Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Interests
Different careers may be a good fit for your personality or interests. This career is:

  • Enterprising—Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional—Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Source: Minnesota CAREERwise

Wages Per Hour For Resort Managers (MN)
Low

$18.66

Median

$22.25

High

$30.08

Low indicates 25% of workers earn less and 75% earn more. Median indicates 50% of workers earn less and 50% earn more. High indicates 75% of workers earn less and 25% earn more.
Demand
This career is seeing high growth compared to other careers. There will be a 7.8% growth for Resort Managers to meet market demand between 2018-2028. This includes the demand due to replacement (workers leaving the occupation or retiring) as well as growth.

Source: Minnesota CAREERwise

This career requires at least an Associate’s degree, and most professionals have a Bachelor’s degree. This career does not require a license but there are certifications are helpful for growth.

View the local post-secondary education options for this career from Central Lakes College.

Spotlight on Central Lakes College

  • Why consider CLC?
  • Virtual Campus Tours: Brainerd Campus, Staples Campus
  • Learn more about the CLC Honors Program.
  • Attend CLC, and you may never need to buy a textbook.

If you have a physical, mental, developmental, or cognitive condition that requires educational support, learn about support options at CLC.

Helpful High School Courses
Examples of helpful classes that help you prepare for this career:

  • Accounting
  • Business Management
  • Economics
  • Foods and Nutrition
  • Health and Wellness
  • Marketing
  • Public Speaking
  • Sociology
  • Team Sports
  • World Geography
  • World Language

Source: Minnesota CAREERwise

 



Learn about pricing and revenue strategies in hospitality in this simulation by Knowledge Matters, Inc.
learn about pricing and revenue strategies in hospitality

Explore this 360 degree view of a resort lobby (Grand View Lodge).
a resort lobby

Videos
Lodging Manager (CareerOneStop)
General Manager (Works TV)
General Manager (Marriott)

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FINANCIAL SUPPORTERS & PARTNERS

PARTNERS

Brainerd Lakes Chamber logo        Central Lakes College logo

FINANCIAL SUPPORTERS & PARTNERS

This virtual career exploration experience is financially supported in part by Sourcewell and the Central Minnesota Perkins Consortium, with the partnership of the Brainerd Lakes Chamber and  Central Lakes College.


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Bridges/Brainerd Lakes Chamber
224 West Washington Street, Brainerd, MN 56401


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