Gaming Manager

Typical Work Tasks
People who work in this career often:

• Manage guest services.
• Prepare staff schedules or work assignments.
• Conduct financial or regulatory audits.
• Interview employees, customers, or others to collect information.
• Resolve customer complaints or problems.
• Maintain personnel records.
• Monitor activities of individuals to ensure safety or compliance with rules.
• Monitor flow of cash or other resources.
• Conduct employee training programs.
• Evaluate employee performance.

Typical Working Conditions

• Working indoors in environmentally controlled conditions.
• Having face-to-face discussions.
• Frequent decision-making.
• Working with a group or team.
• Responsibility for outcomes and results.
• The freedom to determine tasks, priorities, and goals.
• Being in situations in which conflicts arise.
• Meeting strict deadlines.
• Exposure to sounds or noise levels that are distracting or uncomfortable.
• High levels of competition.
• Walking and running.

Tools & Technology used by Gaming Managers

Source: Minnesota CAREERwise

Most Important Skills for Gaming Managers

• Coordinating with Others—Adjusting actions in relation to others’ actions.
• Monitoring Performance—Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Managing Time—Managing one’s own time and the time of others.
• Reading—Understanding written sentences and paragraphs in work related documents.
• Speaking—Talking to others to convey information effectively.
• Thinking Critically—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Making Decisions—Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Managing People—Motivating, developing, and directing people as they work, identifying the best people for the job.
• Being Aware of Others—Being aware of others’ reactions and understanding why they react as they do.

Most Important Knowledge Areas for Gaming Managers

• Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management—Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Computers and Electronics—Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Education and Training—Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Mathematics—Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language—Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Personnel and Human Resources—Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Psychology—Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Economics and Accounting—Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Interests
Different careers may be a good fit for your personality or interests. This career is:

• Enterprising—Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
• Conventional—Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Source: Minnesota CAREERwise

Low indicates 25% of workers earn less and 75% earn more. Median indicates 50% of workers earn less and 50% earn more. High indicates 75% of workers earn less and 25% earn more.

Demand
This career is seeing a decline compared to other careers. There will be a -12.2% growth for Gaming Managers to meet market demand between 2018-2028. This includes the demand due to replacement (workers leaving the occupation or retiring) as well as growth.

Source: Minnesota CAREERwise

This career requires at least a high school degree, and most professionals have some college. This career does not require a license but there are certifications are helpful for growth.

View the local post-secondary education options from our partners: Central Lakes College & MSTATE.

Helpful High School Courses
Examples of helpful classes that help you prepare for this career:

• Accounting
• Business Management
• Culinary Arts
• Economics
• Foods and Nutrition
• Health and Wellness
• Marketing
• Public Speaking
• Sociology
• Team Sports
• World Geography
• World Language

Source: Minnesota CAREERwise