Resort Manager

Typical Work Tasks
People who work in this career often:

• Confer with organizational members to accomplish work activities.
• Coordinate operational activities with external stakeholders.
• Implement organizational process or policy changes.
• Conduct employee training programs.
• Interview employees, customers, or others to collect information.
• Provide basic information to guests, visitors, or clients.
• Resolve customer complaints or problems.
• Schedule product or material transportation.
• Hire personnel.
• Develop operating strategies, plans, or procedures.

Typical Working Conditions

• Having telephone conversations.
• Using e-mail.
• Working with a group or team.
• The freedom to determine tasks, priorities, and goals.
• Responsibility for outcomes and results.
• Frequent decision-making.
• Meeting strict deadlines.
• Working indoors in environmentally controlled conditions.
• Being in situations in which conflicts arise.
• High levels of competition.

Tools & Technology used by Resort Manager

Source: Minnesota CAREERwise

Most Important Skills for Resort Managers

• Helping Others—Actively looking for ways to help people.
• Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Managing People—Motivating, developing, and directing people as they work, identifying the best people for the job.
• Negotiating—Bringing others together and trying to reconcile differences.
• Persuading Others—Persuading others to change their minds or behavior.
• Speaking—Talking to others to convey information effectively.
• Writing—Communicating effectively in writing as appropriate for the needs of the audience.
• Being Aware of Others—Being aware of others’ reactions and understanding why they react as they do.
• Learning New Things—Understanding the implications of new information for both current and future problem-solving and decision-making.
• Managing Time—Managing one’s own time and the time of others.

Most Important Knowledge Areas for Resort Managers

• Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Personnel and Human Resources—Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sales and Marketing—Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Computers and Electronics—Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Administration and Management—Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Education and Training—Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language—Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Mathematics—Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Psychology—Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Interests
Different careers may be a good fit for your personality or interests. This career is:

• Enterprising—Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
• Conventional—Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Source: Minnesota CAREERwise

Low indicates 25% of workers earn less and 75% earn more. Median indicates 50% of workers earn less and 50% earn more. High indicates 75% of workers earn less and 25% earn more.
Demand
This career is seeing high growth compared to other careers. There will be a 7.8% growth for Resort Managers to meet market demand between 2018-2028. This includes the demand due to replacement (workers leaving the occupation or retiring) as well as growth.

Source: Minnesota CAREERwise

This career requires at least an Associate’s degree, and most professionals have a Bachelor’s degree. This career does not require a license but there are certifications are helpful for growth.

View the local post-secondary education options for this career from Central Lakes College.

Spotlight on Central Lakes College

• Why consider CLC?
• Virtual Campus Tours: Brainerd Campus, Staples Campus
• Learn more about the CLC Honors Program.
• Attend CLC, and you may never need to buy a textbook.

If you have a physical, mental, developmental, or cognitive condition that requires educational support, learn about support options at CLC.

Helpful High School Courses
Examples of helpful classes that help you prepare for this career:

• Accounting
• Business Management
• Economics
• Foods and Nutrition
• Health and Wellness
• Marketing
• Public Speaking
• Sociology
• Team Sports
• World Geography
• World Language

Source: Minnesota CAREERwise